Track Your Order

Enter a tracking number below to get the tracking results. (Please check your email or junk mail folder to locate your tracking number.)

Tracking Status Explanation

  • Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actually on the way. NOTE: if you see that your tracking information has been pending for over 10 days, please contact us at We will give you an appropriate answer.
  • In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.
  • Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.
  • Exception: Custom hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.
  • Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up.

Estimated Delivery Time

Your delivery time will be significantly earlier; nevertheless, please refer to the table below for our committed delivery time for each country.
Country Prefer Shipping Method Estimated Delivery time (working days)
United States USPS/UPS 7-20 days
Canada Canada Post 15-35 days
United Kingdom Royal Mail 15-35 days
Australia Australia Post 15-35 days
Norway Posten Norge 15-35 days
Spain Correos 15-35 days
Thailand Thailand Post 15-35 days
Israel Israel Post 15-35 days
Ukraine Ukrposhta 15-35 days
New Zealand New Zealand Post 15-35 days
France La Poste 15-35 days
Germany Deutsche Post 15-35 days
Sweden PostNord 15-35 days
Japan Japan Post 15-35 days
Russia Post of Russia 15-35 days