The in-store process for stock and packaging will take about 2–5 business days. Once your order is ready for shipment, the tracking number will be sent to you via email.
Please allow extra time during holidays and sale seasons.
If you do not receive tracking confirmation after 5 working days from the date of payment, please contact us.
If we are unable to process your order due to inaccurate payment or incorrect address, your order processing may be delayed.
Good news — we have implemented a Secured-COVID-19 shipping method to ensure your package arrives on time, safely, and quickly, even during pandemic periods.
Note: A small surcharge may apply if you choose this method.
We proudly offer worldwide shipping via Fexpress, CJ, USPS, UPS, and FedEx.
Your order will be processed for stocking, packing, and delivery to the address you provided. Our delivery commitments are listed below:
| Region | Processing Time | Delivery Time | Total Timeframe |
|---|---|---|---|
| North America (excluding Mexico) | 3–4 days | 7–10 days | 10–14 days |
| Europe & UK | 3–4 days | 10–15 days | 13–19 days |
| Australia, New Zealand, Chile… | 3–4 days | 10–15 days | 13–19 days |
⚠️ We do not provide service to:
South Asia (except India)
Western Asia and African countries
Any countries listed in the Singapore Designated Individuals and Entities list
If for any reason your order does not arrive within 60 days, you will receive a FULL refund for that item.
This is our promise to you.
If your order is missing, please email support@trizes.com.
We will investigate (usually within 3–5 business days) and send you a replacement after confirmation.
Prices on our site are tax-free in USD. You may be subject to import duties or taxes upon delivery, based on your country's regulations.
These fees are the customer’s responsibility.
We are not responsible for any delays caused by customs.
Please check with your local customs office for detailed information.
It is the customer's responsibility to ensure that the shipping address provided is correct.
We cannot guarantee address changes once your order is placed due to strict processing schedules.
We will not be held responsible for packages sent to the wrong address entered by the customer.
If the order arrives in your country and:
You refuse to accept the package, or
The delivery attempts fail
We reserve the right to abandon the package and will not issue a refund.
We are not responsible for lost or stolen packages.
If your tracking states the package was delivered but you haven't received it, please contact your shipping carrier immediately.
If you need further guidance, contact our support team.
📧 Email: support@trizes.com
🏢 Company: AZSTYLE PTE. LTD.
📍 Address: 3 Coleman Street, #03-24, Singapore 179804